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Case Study

Powering Dub’s Mission: Making Investing Accessible Through Better CX

Press

The Nest by Concentrix named winner in the 2025 Globee Awards for Disruptors

Resources and Guides

SaaS Customer Onboarding Best Practices: A Friendly Guide to Mastering Lifecycle Success

Industry Focus

From Swipe to Safety: Building Trust in Online Dating Startups Pays Off

Customer Experience

Crack the Code to Escalation Management

Customer Experience

Breaking Silos: The New Playbook for Integrating CX and Sales to Accelerate Growth

Industry Focus

The Rise of Embedded Finance: How Fintechs Are Powering Seamless Customer Experiences

Customer Experience

How to Excel at Social Media Customer Service

Customer Experience

Unleashing the Superpower of AI: Revolutionizing Customer Service and Empowering Agents

Resources and Guides

Enhancing Compliance Efficiency with AI in Financial Crime Prevention: Opportunities, Challenges, and Practical Applications

Customer Experience

Generative AI Implementation – A comprehensive beginner’s guide

Customer Experience

2024 Customer Service Statistics you shouldn’t ignore

Industry Focus

How does patient and user experience play a key role in Healthtechs’ performance?

Customer Experience

Maximize Customer Loyalty & Service Quality: The Unbeatable Advantages of Customer Support outsourcing

Industry Focus

Building Trust in Your Marketplace: Mitigating Risks & regulatory challenges and ensuring Safety

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