CX Success Stories

Make these success stories your own!

Exploring CX Success: Real Stories, Real Results

Don't just hear it from us! Discover our CX Success Stories, where you can dive into real experiences and results shared by industry leaders.

outsourcing success stories - Maza The Nest by Webhelp client

"The shared success of The Nest by Concentrix and Maza is attributed to the friendship that we built and the flexibility that The Nest has had with our growth."

Laura Morales

Member Experience Manager

"So, we chose The Nest by Concentrix in Barcelona and the reason for that was we particularly like the management team. We felt they were a much better fit culturally to our own company culture as a startup. They were much more reactive, but they were also a lot more proactive than some of the other management teams we met."

Leslie Dickinson

Head of Customer Service at Ankorstore

outsourcing success stories - Carizy The Nest by Webhelp client

"Carizy’s strong growth required being supported by a strong player benefiting from the know-how and human resources to deliver an exceptional customer experience. This is what we obtained by partening with The Nest by Concentrix."

Yann Abrassart

Operations Director at

outsourcing success stories - Moni The Nest by Webhelp client

"In a month and a half, we have successfully launched our activities. The Nest by Concentrix helped us to pick the right tools, introduced us to the right spokespeople, and was on site for the kick-off day, helping us set everything up for the last tests before the launch of our services on the market."

Julien Allegret

Head of Customer Care at Moni

"By partnering with The Nest by Concentrix we were able to build our team faster and to develop our B2C and B2B expertise in a very smooth way. They’ve been helping us improve our sales performance, gain flexibility, control our cost structure and launch new products and new geographies very easily."

Charles Egly

CEO & Co-Founder of Younited Credit

outsourcing success stories - Swile The Nest by Webhelp client

"There was another key factor to our choice to partner with The Nest which was its digital maturity, especially in regarding the tools used for our operations, as it is crucial for the startup/scale-up environment where Swile evolves in."

Pauline Coeur

Care outsourcing Manager at Swile

outsourcing success stories - LydiaThe Nest by Webhelp client

"Something else that was very pleasant and that we appreciated when collaborating with The Nest was their management team’s reactivity"

Victor Jolly

Chief Operations Officer at Lydia

"We needed a lot to improve and we have been working with The Nest by Concentrix to improve our customer support and user experience."

Aurelien Beaumont

CMO at Zenpark


Get in touch with us!

Contact Us

Follow our news

Contact Us