Maximize your customer CSAT to ensure your customers become active adopters of your software and stay productive and unbothered. On top of that, increase your revenue with our specialized multilingual outsourced sales teams.
Make your customers your brand’s best advocates with a premium and empathetic support as well as a personalized customer journey across all channels.
Assist your customers, merchants and partners 24/7, with flexibility and agility:
Increase market penetration, expand into new geographies, manage your software & hardware partners’ network efficiently and consistently:
Ged rid of backlogs and ensure a perfect management of your operations in any languages, boosted by automation, best-in-class workflows & analytics
The company was facing high seasonality which impacted its product range and marketing actions and it wanted to deliver a best-in-class and high-quality service to its clients. As such, to always deliver the best experience, the company had many prerequisites when it came to recruiting.
We set up an outsourced team of +200 SaaS experts in South Africa, Morroco and Germany to cover English, French and German for customer support, technical support, lead generation, IT helpdesk and back-office. Additionally, knowing that the company had existing prerequisites on hard skills, we made sure to continuously provide sales and specialist product training, as well as technical skills assessments to all team members.
It also required a dedicated, experienced and highly efficient B2B customer service team to provide support to all professional clients.
We set up an onshore and offshore outsourced team of more than 200 agents in France, Romania and Ivory coast to support the company’s clients throughout the entire customer journey. Amongst others, we were able to handle presales, aftersales and complaints, as well the onboarding of new businesses, fraud control, technical assistance (ticket processing, setting-up and monitoring interventions, spare parts recommendations, etc.) customer posts moderation, content management, customer support on a multichannel basis and so much more.
A US audio manufacturer was looking for an outsourcing partner to support the handling of inbound customer and dealer inquiries regarding technical support, pre-sales, sales and after-sales.
We built an outsourced EMEA customer support team covering all product inquiries regarding audio, video, home equipment, headsets, wireless sound products and loudspeakers covering multiple markets (Belgium, Denmark, Finland, France, Italy, Luxembourg, Netherlands, Norway, Sweden, Switzerland, Latino America and Canada).
