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taux d'attrition

Should I stay or should I go – How can subscription-based companies face the ‘Great Unsubscribe’?

A 10-point checklist to conquer any customer peak season and BOOST your revenue.

A 10-point checklist to conquer any customer peak season and BOOST your revenue.

NFTs – A digital revolution with real-world implications

NFTs – A digital revolution with real-world implications

Metaverse – New Opportunities and challenges for brands in ever-changing virtual worlds

Metaverse – New Opportunities and challenges for brands in ever-changing virtual worlds

Inside The Nest – Barcelona

how operational excellence will win the FBA buying game

How operational excellence will win the FBA-buying game

“SMILE CAN BE HEARD IN ONE’S VOICE” How can voice transformation impact your CSAT or sales rate?

“SMILE CAN BE HEARD IN ONE’S VOICE” How can voice transformation impact your CSAT or sales rate?

Founders views – Olivier Duha and The Nest creation

Founders views – Olivier Duha and The Nest creation

The Nest in Spain- Spotlight on Aurelio García de Sola

The Nest in Spain- Spotlight on Aurelio García de Sola

Smart IVRs, Voicebots and Callbots: Fancy gadgets for big brands only?

How to boost performance and quality on written channels with conversational AI

How to boost performance and quality on written channels with conversational AI?

Self-service How to balance cost-to-serve and efficiency

Self-service – How to balance cost-to-serve and efficiency?

Digital Content Services – How outsourcing can help you boost and protect your most important asset online

5 Mistakes start-ups should avoid when building their B2B sales engine

You’d better know your customer (KYC services) – How outsourcing can help FinTechs succeed

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