Outsourcing has emerged as a strategic tool for enhanced efficiency, scalability, and exceptional customer experiences. We interviewed Afaf, a Senior Operations Manager at The Nest by Webhelp, to understand the way she supports clients to exceed KPIs.
Afaf, based in Cairo, Egypt, has been instrumental since February 2021, overseeing operations for two dynamic startup accounts. Discover her proven strategies for fostering an exceptional work environment, motivating teams to surpass client expectations.
Explore the benefits of an adaptive operating model, emphasizing flexibility, agility, and speed to cater to startup clients. Uncover the power of open and transparent communication, where team members feel empowered to voice their concerns and share accomplishments. Afaf emphasizes continuous feedback, development, and the importance of recognizing and appreciating outstanding performance.
Hi, my name is Afaf, I am a senior team leader at Webhelp.
I’ve been working here since February of 2021 in Cario Egypt.
I’m a senior team leader, I oversee the operations of two startups accounts, one of them is a platform where people can engage in a conversation and make new friends.
The second startup is a company whose main goal is to improve the urban mobility by manufacturing e-bikes for riders.
How do I create the best working environment for my team, is just by following an adapted operating model with an accent of flexibility, agility and speed that is required by our startup clients.
We also have, together with my team, an open and transparent communication style that allows them to just tell me anything that’s bothering them or on the contrary, something that is going great.
I always support them when needed and give them the empowerment to just tell me when there’s anything that needs to be changed.
Also, the continuous feedback and development in the team is very important! And the most important is the recognition and appreciation whenever there’s something that’s been done really well, we recognize that and appreciate it.
What makes The Nest different as an outsourcing partner for startups is its flexibility in the day-to-day operations of the startups. Its strong and flexible management that speaks the client’s tone of voice, its creative and analytic towards the client’s business and services delivered. The Nest by Webhelp is also very people-oriented which consequently reduces attrition and retains talent. The Nest also makes sure to onboard the right recruitment to the right clients, based on experience, industry knowledge, skills…
The Nest provides a dynamic working environment that fosters an entrepreneurial spirit and encourages agile, collaborative teams. It promotes a healthy competition among team members while offering flexibility and autonomy. Overall, it offers a highly enjoyable and effective way of working.
Thank you very much!
