Capitalize on our end-to-end seller and brand management service, from onboarding to credit management, to build the best offering for your B2C or B2B end customers.
We preserve your brand’s unique tone to engage with your community and help you turn a cost center into a profit center.
From VIP 24/7 customer support to payment services and delivery, we offer all the reassurance and efficiency your customers look for online, just as they would while shopping in your store.
The company was growing in popularity with its innovative approach to selling apparel and was thus in need of a reliable e-commerce outsourcing partner capable of high scalability with high-quality standards to service all its customers.
With our deep industry experience working with startups and large fashion retailers, we were able to respond quickly to the company’s challenges. In no time, we had a team of 30 highly skilled agents in Colombia supporting the company’s customer service in English 24/7.
The startup is an online B2B marketplace that connects c.15 000 brands and designers with 200 000 boutiques in 14 different markets. Having recently closed a significant funding round, and having reached the unicorn status, the company’s sails were set for growth and expansion. It required an outsourcing partner that could support them in operating in different countries with a multilingual solution, as well as an experienced and reliable customer service provider with extensive industry knowledge, especially in the startup ecosystem.
In less than 1 month, we supported the company with a multilingual team of outsourced e-commerce experts who knew how to solve customer issues in no time, 24/7.
Additionally, we extended the support to manage platform content posted by brands (moderation according to platform guidelines) and payment services.
We trained c. 100 outsourced agents to cover the company’s customer service, brand support, platform content moderation and payment services in French, German, Dutch, English, Swedish and Spanish with operations coming from Romania and Spain.
