Inspire customers with best-in-class platform content
- Content (Picture, Text, Video) Management & Moderation
- Content translation & localization
- Website back-office management
- Multimedia operational studio
From booking issues to platform management and payment services, so you can focus on creating the “story-worthy” experience they want.
We are available 24 hours a day, 7 days a week to build customer loyalty and increase your ROI.
Due to their rapid growth after the pandemic, the company was looking for a travel outsourcing partner to provide customer support service & back office as well as 3rd parties providers management for a new location they wanted to operate in.
The company turned to an outsourcing partner that could understand the challenges a travel startup faces, but also one that had extensive experience in the industry. The Nest by Concentrix was their first choice.
As soon as the partnership started, we deployed a team of 15 outsourced agents from El Salvador and Colombia to manage customer support and 3rd parties providers management in English. However, the startup was becoming extremely popular and required additional hands on deck. After 6 months, the team grew from 15 to c.250 agents solving issues on a multi-channel basis.
As such, it searched for a key strategic outsourcing for travel partner to support them in achieving its digital vision and appeal to all audiences including younger ones.
We directly turned to our specialist consultancy service to create a more dedicated outsourcing model office to support the company’s digital transformation strategy.
Once the strategy was developed and tested, we set up a team of travel airline experts to handle customer service as well as claims and refund management. The outsourced team was made up of 1000 agents located in the UK, Portugal, Morocco, South Africa, India, Romania, Poland and The Netherlands, and it was able to cover all customer requests in French, English, German, Italian, Portuguese, Spanish and Dutch.
